Customer Service Officer
Customer Service Officer
Fresh/Entry Level
Responsibilities:
- Handle and respond to customer enquiries via phone and email professionally
- Process sales and purchase orders and monitor progress to ensure timely delivery
- Coordinate with forwarding agents on shipping arrangements and customs clearance
- Prepare, verify, and maintain logistics and customs documentation
- Follow up on shipments, order rescheduling, or cancellations based on customer requirements and lead times
- Maintain strong customer relationships and provide reliable after-sales support
- Liaise with internal teams, logistics partners, and suppliers to ensure smooth daily operations
- Assist with administrative and coordination tasks
- Support ad-hoc or urgent assignments as required by management
Requirements:
- Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain, Purchasing, Sourcing, Finance, Accounting or related fields
- 1–2 years of experience in Customer Service, Purchasing, Logistics, or Supply Chain is preferred
- Fresh graduates are welcome to apply)
- Computer literate with good knowledge of Microsoft Office
- Experience with SQL Accounting Software is an added advantage)
- Good command of English and Bahasa Malaysia. Knowing other languages will be an added advantage.
- Strong communication, interpersonal, and problem-solving skills
- Patient, detail-oriented, responsible, and well-organised
- Able to work independently and manage tasks in a fast-paced environment
- Knowledge or experience in shipping, logistics, or customs declaration is an advantage
Benefits:
- Allowances provided
- Casual dress code
- Open, friendly, and supportive work culture
- Career development & on-the-job training opportunities
- Regular team activities & Free snacks
- Location: Bayan Lepas, Penang (LRT station available soon)
- Working days: Monday - Friday
Qualification:
Higher Secondary/STPM/"A" Level/Pre-U , Professional Certificate , Diploma/Advanced/Higher/Graduate Diploma , Bachelor's Degree/Post Graduate Diploma/Professional Degree
Job Details
Job Specialization:
Customer Service
Job Location:
Penang, Other (Bayan Lepas)
Employment Type:
Full-Time Contract
Age Range of Candidate:
-
Years of Experience:
1
Monthly Salary:
-
